Acceptable Use Policy

1. Permitted Use

You may use our Website to browse our products, place orders, manage your account, and contact our customer service team, for personal or legitimate business purposes only.

2. Prohibited Activities

When using our Website, you must not:

• Use the Website for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to our systems, accounts, servers or networks.
• Use automated tools such as bots, scrapers, or crawlers to extract data, pricing or content from the Website without our prior written consent.
• Introduce viruses, malware, or any other harmful or disruptive code or technology.
• Interfere with or disrupt the operation of the Website, or place undue burden on our systems.
• Place fraudulent orders, use stolen or unauthorised payment details, or otherwise misuse our ordering or payment systems, including M-Pesa or bank transfer channels.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Copy, reproduce, resell or exploit any part of the Website or its content without our prior written consent.
• Post or transmit any content that is unlawful, defamatory, abusive, or infringes the rights of others, where the Website allows user-submitted content, such as reviews or enquiries.

3. Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Please notify us immediately of any unauthorised use of your account.

4. Monitoring and Enforcement

We reserve the right, but are not obliged, to monitor use of the Website to ensure compliance with this policy. We may suspend or terminate access to the Website, cancel orders, or take other appropriate action, including legal action, in response to any breach of this policy.

5. Reporting Misuse

If you become aware of any misuse of our Website, please report it to our customer service team using the contact details below.

6. Changes to This Policy

We may update this Acceptable Use Policy from time to time. The updated policy will be posted on our Website with a revised effective date.