Privacy Policy
How we collect, use, protect, and manage your personal information when you interact with Halua Fresh.
Halua Fresh Water Drops Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act, 2019 (Kenya) and its regulations.
This Privacy Policy explains how we collect, use, share and protect your personal data when you visit haluawater.co.ke, place an order, or otherwise interact with us.
1. Who We Are
Halua Fresh Water Drops Ltd. is the data controller responsible for your personal data collected through our website and sales channels.
2. Information We Collect
We may collect the following categories of personal data:
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders, including coordinating with delivery riders and logistics partners.
- Verify and process payments made via M Pesa or bank transfer.
- Communicate with you about your orders, deliveries, and customer service enquiries.
- Manage warranty claims and returns or refunds.
- Improve our website, products and services.
- Comply with legal and regulatory obligations.
- With your consent, send you promotional communications, which you may opt out of at any time.
4. Legal Basis for Processing
We process your personal data on the basis of performance of a contract with you, including processing and delivering your order.
We may process information based on your consent, including for marketing communications and non essential cookies.
We may rely on our legitimate business interests, including improving our services and preventing fraud.
We may also process information to comply with legal obligations.
5. Sharing Your Information
We may share your personal data with:
- Delivery and logistics partners, to fulfil your order.
- Payment processors and mobile money providers, such as M Pesa and Safaricom, to process payments.
- Professional advisors, regulators and law enforcement, where required by law.
- Service providers who support our website, IT and business operations, under appropriate confidentiality obligations.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, warranty and dispute resolution requirements, after which it will be securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Be informed of the use of your personal data.
- Access your personal data held by us.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal exceptions.
- Object to or restrict certain processing, including direct marketing.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.
To exercise any of these rights, please contact us at haluafresh@gmail.com or 0740 659 888 / 0735 922 380 .
9. Children’s Privacy
Our website and services are not directed at children, and we do not knowingly collect personal data from children without appropriate parental or guardian consent.
10. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for details on the cookies we use and how you can manage your preferences.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated policy will be posted on our Website with a revised effective date.
Contact Us
If you have any questions about this document, please reach out to Halua Fresh Water Drops Ltd.