Warranty Policy
Dispensers & Equipment
Effective Date: 01st September 2026
This Warranty Policy applies to water dispensers and related equipment (“Equipment”) sold by Halua Fresh Water Drops Ltd. (“we”, “us”, “our”). It does not apply to bottled or refill water, which is covered by our Refunds & Returns Policy.
01. Warranty Period
Dispensers & Equipment purchased from us is covered by a 12-month warranty from the date of delivery, unless a different period is stated in writing at the time of purchase.
02. What Is Covered
During the warranty period, we will repair or replace, at our discretion, Dispensers or Equipment that fails due to:
Manufacturing Defects
Defects in materials or components that affect the Equipment.
Faulty Workmanship
Failures resulting from faulty workmanship during manufacture.
Normal Intended Use
Parts failing under normal household or commercial use in line with the manufacturer’s guidelines.
03. What Is Not Covered
This warranty does not cover faults or damage caused by:
- Misuse, negligence, accidental damage, or use contrary to instructions provided.
- Unauthorised repair, modification or servicing by anyone other than us or our approved technicians.
- Normal wear and tear, including consumable parts such as filters, seals or taps that require periodic replacement.
- Damage caused by power surges, incorrect voltage, poor water supply quality, or improper installation not carried out by us.
- Cosmetic damage that does not affect the function of the Equipment.
- Equipment used for a purpose other than that for which it was designed.
04. Making a Warranty Claim
To make a warranty claim, please contact our customer service team with the following information:
Provide Proof of Purchase
Provide your proof of purchase or order number and delivery date.
Describe the Fault
Provide a description of the fault together with photos or videos where possible.
Inspection
We may arrange inspection remotely, at your location, or ask that the Equipment be brought to a designated service point before confirming whether the fault is covered.
05. Resolution
Where a claim is approved, we will, at our discretion:
Repair the Equipment using new or refurbished parts.
Replace the Equipment with the same or a comparable model.
Provide a partial or full refund or credit where repair or replacement is not reasonably possible.
We aim to resolve valid warranty claims within a reasonable time and will keep you informed of expected timelines once a claim is assessed.
06. Collection and Delivery for Warranty Repairs
Where practical, we will arrange collection of faulty Equipment and redelivery after repair or replacement at no additional cost to you, within our nationwide delivery coverage, provided the fault is confirmed to be covered under this warranty.
Costs associated with claims found not to be covered under this warranty, for example misuse, may be charged to you.
07. Limitation of Liability
This warranty covers repair, replacement or refund of the Equipment as set out above and does not extend to indirect or consequential losses, except where such exclusion is not permitted by Kenyan law. This warranty is in addition to, and does not affect, any statutory rights you may have under the Consumer Protection Act, 2012 or other applicable law.
08. Changes to This Policy
We may update this Warranty Policy from time to time. The updated policy will be posted on our website with a revised effective date and will apply to Equipment purchased after that date, unless otherwise required by law.
Contact Us
If you have any questions about this document, please reach out to Halua Fresh Water Drops Ltd.
Visit Halua Fresh